Updated on 25th January 2026​

​

My Holistic Beauty Business is called Ethical Boutique ~ Organic Skincare Studio and I’m a sole trader and independent Beauty Therapist working and practicing in the United Kingdom. In this Policy and Privacy notice I will refer to myself as ‘I’ or ‘me’. 

 

My business details are:

Elaine Robinson

Mardlands

Smallwood Green

Bradfield St George

Bury St Edmunds

Suffolk

IP30 0AJ

Mobile: 07771 593398

Email: ethicalboutique@outlook.com

Website: www.ethicalboutique.co.uk

This privacy policy sets out how I use and protect the information you share through my website and the use of cookies. I am committed to ensuring that your privacy is protected.

I may currently collect and process the following information that you enter on my website.

• Personal Identifiers

• Title

• Full name

• Date of birth

• Telephone numbers

• Postal and email address

• Demographic information such as postcode

What happens to the information gathered?

1/The information is gathered to understand your needs and provide you with a better and safer service.

2/Periodically send promotional emails regarding new products or services using the email you have provided if data consent has been accepted by you.

3/Record keeping for online consultations and forms.

4/Online booking appointments

My business website is currently hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell products and services to you. Your data may be stored through wix.com applications protected by a fire wall.

Cookies
Cookies help provide you with a better website experience ensuring that it performs properly, you can choose to accept or decline cookies. Should your web browser automatically accept cookies, please ensure that your check your browser settings and you can modify them to suit your browsing privacy requirements.

Your consent: You may at any time adjust your browser settings to refuse cookies. You are able to remove your consent at any time. You can contact me at any time if you have any questions: Elaine Robinson at Ethical Boutique – email: ethicalboutique@outlook.com or you can write to me:  Elaine Robinson, Ethical Boutique, Mardlands, Smallwood Green, Bradfield St George, Bury St Edmunds, Suffolk, IP30 0AJ.

​​​​​

​

Returns & Product Order Cancellations Policy
This Returns Policy explains what I offer my customers for returned products in addition to my customers’ legal rights. Some of these legal rights are also summarised below. For detailed information on legal rights, you can contact Citizens Advice at www.citizensadvice.org.uk or call 0808 223 1133.

This Returns Policy covers one-time purchases.

Returning a product

Hopefully you won't want to return our products, but if you change your mind, please kindly re-package your return with a note including your name and order number, and send it within 30 days from receipt to:

Ethical Boutique ~ Organic Skincare Studio, Mardlands, Smallwood Green, Bradfield St George, Bury St Edmunds, Suffolk, IP30 0AJ

I can only process refunds for returned products that arrive in a re-saleable condition. Please help me to ensure you qualify for a full refund by:
✓ checking the safety seal on the product is intact
✓ ensuring the product is well packaged
✓ obtaining proof of postage

I recommend using a trackable service on all returns. I don’t cover postage costs where you have changed your mind about the purchase.

Your legal rights

If there’s a problem with your order, for example, if it has been damaged in transit, you will need to return it to us within 30 days from receipt to receive a refund or replacement. Please contact us by email at ethicalboutique@outlook.com or through the chat feature on the website to let us know about the problem and we’ll give you instructions for what to do next. Please make sure to include your order number when contacting us.

Your statutory right to withdraw an offer to buy our products is lost as soon as your order is successfully placed with me, as I may begin to fulfil the order within minutes of receiving it.

You also have a statutory right to cancel an order if you change your mind within 14 days from when you, or someone you nominate, has received our products. 

To meet the statutory cancellation deadline, the minimum you need to do is to let me know you’ve decided to cancel, however, you need to return the products within 14 days from when you told me you want to cancel. You will need to pay for the return postage and I strongly suggest you use a signed for option, as I can't issue a refund until I receive the goods, or you send me proof of postage.

 

How long it takes to receive a refund 

As soon as I receive your order back to my home studio address, I check it and then issue you with a refund on to your original payment card. I may deduct from the refund any loss in value of the products due to unnecessary handling by you. Please allow 14 days for returns to be processed. Once refunded, transactions can take 5-10 working days to clear through your bank.

​​​

​

E-Gift Cards
E-Gift Cards are valid for 24 months from date of purchase
E-Gift Cards are Non-refundable and cannot be exchanged for cash
If you purchased the E-Gift Card by mistake - please contact me so that I can resolve this with you
Redemption:
E-Gift Cards and Physcial Gift Cards maybe used for multiple purchases until the balance is used up or the card expires.
If a purchase exceeds the card's balance, the remaining amount may be paid by another method.
Balance:
No cash change is given for the unused portion of a Gift Card.
The remaining balance may be carried over to the next purchase.
Liability
I am not responsible for lost, stolen, or damaged physical Gift Cards. I do have a record of unused E-Gift Cards so I can locate this information and in event of loss of the E-Gift Card details I shall help in every possible way.
Gift Cards cannot be resold, transferred for value, or used to purchase other gift cards.
I may refuse to accept a card if I suspect fraud. 

 

​

Booking and Booking Services Cancellation Policy​​

Most bookings are placed directly with me. I have an optional online booking system which is hosted by Wix.xom.

 

Since 6th October I now offer Online Booking hosted by Wix.com. I include a 'Request to Book Online button' on my website.  I currently do not ask for upfront booking fees to secure your booking as I have to approve each booking when i receive a request. Payment for your booking and any additional services will be required at the end of your appointment directly with me. I use a Card Service called Lopay to take card payments. Alternatively you may wish to pay by cash or internet banking.

​

I offer female only services:

“For safety, privacy, and comfort, my treatments are currently offered to female clients only. I provide a private, home based environment for holistic beauty and wellness services and reserve the right to choose who i invite into my private home space.  Therefore to ensure client comfort and my practitioner safety, I operate a female-only treatment space. ”

​

Your contact details - including email address and/or telephone number and any additional information that you share while booking will be saved and stored by Wix.com. Contact information shared directly with me in-person is stored in a metal lockable filing cabinet

To help me support every client in the most efficient way possible I kindly appreciate 24 hours notice of a booking cancellation. I don’t charge for cancellations that do not give timely notice as I understand that there are most often good reasons for cancellations. I do however reserve the right to change my advance booking fee position or introduce a cancellation fee should a client regularly cancel or no-show without giving fair and reasonable notice.

 

Delivery and Postage

​My Online Web Store offers you the opportunity to buy from a small selection of my favourite products. I may stock additional products at my home studio. You are most welcome to contact me to see if i have a product in stock, if the answer is yes, i can upload it to to my store to enable you to purchase it. I offer Free postage on orders over £50. Orders below this value I charge a flat postage rate of £4.95 to cover minimal costs.  If the order is placed with a delivery address that is local to me I may deliver by hand in the most Eco way.

​

Returns & Cancellations Policy

This Returns Policy explains what we offer our customers for returned products in addition to our customers’ legal rights. Some of these legal rights are also summarised below. For detailed information on legal rights, you can contact Citizens Advice at www.citizensadvice.org.uk or call 0808 223 1133.

 

This Returns Policy covers one-time purchases.

 

Returning a product

Hopefully you won't want to return our products, but if you change your mind, please kindly re-package your return with a note including your name and order number, and send it within 30 days from receipt to:

 

Ethical Boutique ~ Organic Skincare Studio, Mardlands, Smallwood Green, Bradfield St George, Bury St Edmunds, Suffolk, IP30 0AJ

 

We can only process refunds for returned products that arrive in a re-saleable condition. Please help us to ensure you qualify for a full refund by:

✓ checking the safety seal on the product is intact

✓ ensuring the product is well packaged

✓ obtaining proof of postage

 

We recommend using a trackable service on all returns. We don’t cover postage costs where you have changed your mind about the purchase.

 

Your legal rights

If there’s a problem with your order, for example, if it has been damaged in transit, you will need to return it to us within 30 days from receipt to receive a refund or replacement. Please contact us by email at ethicalboutique@outlook.com or through the chat feature on the website to let us know about the problem and we’ll give you instructions for what to do next. Please make sure to include your order number when contacting us.

​

Your statutory right to withdraw an offer to buy our products is lost as soon as your order is successfully placed with us, as we may begin to fulfil the order within minutes of receiving it.

​

You also have a statutory right to cancel an order if you change your mind within 14 days from when you, or someone you nominate, has received our products.

​

To meet the statutory cancellation deadline, the minimum you need to do is to let us know you’ve decided to cancel, however, you need to return the products within 14 days from when you told us you want to cancel. You will need to pay for the return postage and we strongly suggest you use a signed for option, as we can't issue a refund until we receive the goods, or you send us proof of postage.

​

How long it takes to receive a refund

 

As soon as we receive your order back to my home studio address, we check it and then issue you with a refund on to your original payment card. We may deduct from the refund any loss in value of the products due to unnecessary handling by you. Please allow 14 days for returns to be processed. Once refunded, transactions can take 5-10 working days to clear through your bank.

​

Food Supplement Disclaimer

1. Food supplements are intended to supplement the diet and should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

2. The information provided on this website is for educational purposes only and is not intended as medical advice.

3. Our products are not intended to diagnose, treat, cure or prevent any disease.

4. If you are pregnant, breastfeeding, taking medication, or have a medical condition, please consult your GP or qualified healthcare professional before using any food supplement.

5. Individual results may vary.

​

Holistic & Educational Disclaimer

Any information, guidance or recommendations provided through this website or related services are not intended to replace medical advice from your GP or healthcare provider.

Holistic therapies and natural products support wellbeing but are not a substitute for medical diagnosis or treatment.

 

Terms & Conditions clause

We accept no liability for misuse of products or failure to follow recommended usage instructions. Customers are responsible for ensuring products are suitable for their individual needs.

​​​

Accessibility Statement​

Accessibility Statement for Ethical Boutique ~ Organic Skincare Studio

This is an accessibility statement from Ethical Boutique - Organic Skincare Studio.

Measures to support accessibility

Ethical Boutique - Organic Skincare Studio takes the following measures to ensure accessibility of Organic Skincare Studio Overview:

• “Include people with disabilities in our design personas”

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Organic Skincare Studio Overview is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

“Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data. Some videos have sign language interpretation.”

Feedback

We welcome your feedback on the accessibility of Organic Skincare Studio Overview. Please let us know if you encounter accessibility barriers on Organic Skincare Studio Overview:

• Phone: 07771593398

• E-mail: ethicalboutique@outlook.com

• Visitor Address: Mardlands, Smallwood Green, Bradfield St George

• Postal Address: Bury St Edmunds, IP30 0AJ

We try to respond to feedback within 7 business days.

Compatibility with browsers and assistive technology

Organic Skincare Studio Overview is designed to be compatible with the following assistive technologies:

• “browser X with assistive technology Y on operating system Z”

Organic Skincare Studio Overview is not compatible with:

• “browsers older than 3 major versions” or “Mobile operating systems older than 5 years”

Technical specifications

Accessibility of Organic Skincare Studio Overview relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML

• WAI-ARIA

• CSS

• JavaScript

• SMIL

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Organic Skincare Studio Overview , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Organic Skincare Studio Overview:

1. “Comments from users”: “Uploaded images may not have text alternatives” because “We cannot ensure the quality of contributions”. “We monitor user comments and typically repair issues within 7 business days".“Please use the ‘report issue’ button if you encounter an issue”.

Assessment approach

Ethical Boutique - Organic Skincare Studio assessed the accessibility of Organic Skincare Studio Overview by the following approaches:

• Self-evaluation

Formal complaints

“We aim to respond to accessibility feedback within 7 business days, and to propose a solution within 10 business days should you be dissatisfied with our response to you.”

Date

This statement was created on 8 November 2024 using the W3C Accessibility Statement Generator Tool.

​

​